Who we are
NODE OCEAN LTD is the controller responsible for personal information processed through this website and through correspondence sent to us. Our company number is 17365732 and our registered office is 167–169 Great Portland Street, London, England, W1W 5PF. You can contact us at support@node-ocean.com.
Information we collect
We may process the following information:
- contact and identity details you include in an email or enquiry;
- company, subject and message information you choose to provide;
- our correspondence with you and any information needed to respond;
- limited technical and security data generated when the website is delivered, such as IP address, browser information and server logs.
The contact form on this website opens your device's email application. The message is not submitted to a separate NodeOcean website database before you send it.
How and why we use information
We use personal information to:
- respond to enquiries and communicate with you;
- consider proposals and take steps requested before entering a contract;
- operate, protect and improve the security of our website;
- keep appropriate business and legal records; and
- comply with legal or regulatory obligations.
Depending on the circumstances, our lawful bases are taking steps at your request before a contract, our legitimate interests in operating and protecting our business and responding to enquiries, and compliance with legal obligations.
International transfers
Some service providers may process information outside the United Kingdom. Where required, we use a lawful transfer mechanism and appropriate contractual or organisational safeguards designed to protect that information.
How long we keep information
We keep enquiry and correspondence information only for as long as reasonably necessary to respond, manage the relationship, establish or defend legal claims, and meet legal or accounting requirements. Retention periods are reviewed according to the nature and sensitivity of the information and the reason it is held.
Your data protection rights
Subject to applicable law, you may have rights to access, correct or erase your information; restrict or object to processing; receive portable information; and withdraw consent where processing relies on consent.
To exercise a right, email support@node-ocean.com. We may need to confirm your identity before completing a request.
Questions and complaints
Please contact us first if you have a concern about how we use your information. You also have the right to complain to the UK Information Commissioner's Office through the ICO complaints service.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The date at the top of this page shows when it was last revised.